Amazon Relocation

Service: I booked my cross-town move last minute with Amazon.  An energetic crew led by Avi arrived promptly and had our entire apartment packed and loaded in under 2 hours.  Delivery took about the same amount of time even though the truck had to be parked around the block and items moved from there.  Very efficient, under 6 hours total to move across Brooklyn.  Crewmembers conducted themselves professionally and courteously.   Items: By "packed," I mean the crewmembers themselves packed 65% of our stuff for us because we ran out of boxes the night before the move.  Everything from dishes to furniture was properly packed and arrived in good condition.  Disassembled items were properly re-assembled.   Pricing: Price was as-quoted.  A tip request was made and honored.      Overall: Good service, no BS. I would definitely use Amazon Relocation again.  .

Service cost: $1150

Have moved from CT to FL 2 weeks back, have used Amazon relocation for shipping my item. have faced lot of issues and paid more money in addition to the billed amount ($1445.50) and item delivery was delayed by  6 days  
Complaints: 1) Talking in native language during pick up
2) Dirty blanket to wrap items
3) As per the agreement 2 wardrobe box and 5 book box was free, but they used 1 wardrobe box and 1 book box and they charged $10 for that book box (it was not even  necessary to use the boxes), but they never listened and filled the wardrobe box with sofa cushion which was unnecessary.
4) They wanted to use additional boxes too , but when we said it was not necessary they mishandled the items.
5) Initially during the quote till I book my order Jacob (Amazon relocation representative) agreed for whatever we have discussed like total cubic feet ,the items should be delivered on 06/30 etc.  But i'm unhappy with the way Jacob spoke to me in phone during the time of the pickup and delivery. he used the words like "if you want you can take your items  back"this is not the way to talk to customer after the item was loaded into a truck. 
6) have called Jacob many times on 06/30 for the delivery but he said it will take more than 4 days after the committed delivery date which adverently increased my expenditure.
7) Amazon driver (Amit) called me on 07/05 and he commanded me to go to U-haul store and book a truck in my name for delivery. he said if I doesn't do it he wont  deliver it on 07/04 and it will take one month to deliver my goods. 
8) Since I haven't had a car I booked a cab from my apt and went to U-Haul store which cost me $40.After I returned my truck around 01:00 AM , have booked a CAB for return from U-Haul to my house which cost me $50.
9) Amit told me that he will come to U-Haul by 6 PM but he came only by 8.30 PM. he made me to wait alone in front of the store for more than two hours.
10) while waiting I called him to check where he was coming at some extent he used abusive language.
11) after they loaded the truck in U-haul warehouse they have asked me to drive that U-Haul truck from the warehouse to my house , inspite of paying amount have to do their work as well which is totally unacceptable.
12) he didn't have GPS and i'm new to Florida. when I told this he started yelling me at night, I don't know how to react and was afraid my life was in danger as I was alone didn't say anything drove using i-phone. Missed the exit twice and after 45 mins have reached home.
13) After we reached home at 11:30 PM , they demanded $150 and they will not move an inch unless we pay the amount immediately. this is not the way to behave with a customer at the lately hour.
14) After we paid they started moving things which he initially said not possible to get things into the house. it strange how money works in Amazon relocation !!
15) While moving the things Amazon workers used abusive language at me. when I asked about this he said he was talking to his counterpart but at that time his counterpart was in 1st floor. wondering how murmur reach 1st floor i'm sure that he was yelling at me. Totally unbelievable behavior towards a customer.
16) All the items were dirty and smelly , it was biggest mistake in choosing Amazon relocation for moving my items.
17) After delivered the items , have called Amit and asked him to pay for U-Haul , but he said "this is what we do for customer. ENJOY , you can do whatever you want"
18) Again I called Jacob , he doesn't want to listen, he said he will talk to driver after couple of days and update me. But I never hear back from him till now.
19) First of all things should not be delivered at late night which is inconvenient for any customer 01:00 AM delivery time is totally unearthly and not acceptable.
20) Amazon driver (Amit) didn't gave me insurance paper. when I asked him around 01:00 AM he shouted and left the U-haul warehouse.
21) By choosing Amazon relocation, loss of time , money , more headaches, put my life in danger in addition to this lost of peace of mind. they have given me more tension , pressure. I want no one to face this issues in their life especially with this mover. I will not suggest this mover to any of my friends.  
Damage and Overpaid:
1) Table top was torned and it was very dirty - (Claim amount : $50)  
2) Suitcase handle and wheel was broken (Claim amount : $25)
3) It was new trash can and it has been cracked in many places at the bottom and scratched all over. (Claim amount : $25)
4) our items was only less than 300 cubic feet we have measured it personally. but amazon relocation folks loaded  items in truck in such a way to increase the cubic    feet to 450 and they didn't allow us to look into the truck when they were loading. After they loaded they blocked everything with a bed and we didn't know how things were arranged. due to which we paid additional $448.50 (Claim amount : $448.50).
5) Have already all my items in a well covered boxes and taped it as well. but they unnecessarily used their packing items and they charged me $25 (Claim amount : $25).
6) All my original boxes (TV box, Vacuum box,Bed stand box , dora cooking set box & car seat box) were damaged during delivery. (Claim amount : $20).
7) Since I haven't had a car I booked a cab from my apt and went to U-Haul store which cost me $90 (to and fro)
8) They asked me to book a U-haul truck to get the items from their warehouse to my home for which I paid $94.83.As per the agreement Amazon relocation should deliver  the items to my home and so they should paid this cost (Claim amount : $94.83)
9) As per the agreement Amazon reloaction was supposed to deliver in 3rd floor for which I have already paid $75. But during delivery they demanded to pay additional    $150 and they threatened me that if I don't pay the amount they leave the items as is. note that it was 11:30 PM night and I don't have any option other than to pay and also they didn't gave the receipt for that. (Claim amount : $150)  
 
i don't want anyone to face the issues. I wont suggest this to anyone. Amazon relocation is the worst shipping company. please read the review throughly before go for shipping. 
 
Beware of Amazon relocations.  .

Service cost: $1446

After talking to Jacob at Amazon Relocation moving company ,I was assured of a low cost professional move. Amazon movers showed up at my NY address on time and worked quickly to load my items into the truck. I was moving to Florida and didn't have an immediate address, so Amazon agreed to store my property for the first month without a charge. Once I found an apt in Florida, I contacted Jacob and my property was on the next truck bound for the sunshine state.The driver of this truck called me ahead of time to confirm the delivery window and showed up on schedule as promised. The driver did a fantastic job of backing his long delivery truck right up to my front door without incident. The whole process of moving is a stressful one at best, but the guys from Amazon came through and made the whole thing easy.
               Thankyou Jason and the Amazon movers.                                               Sam Gilmont.

Service cost: $2000

I recently used Amazon Relocation for a move in the Bronx.

For starters the crew was on time and very professional. I elected to go with a flate rate to avoid extra unknown charges. All moving material was included. The crew assisted in packing and took care to cover furniture and personal belongings. The price for the move was aproximately $850.00 for a one bedroom apartment.

With every move one can expect minor damage, even with the most carefull of crews. As was the case a bookself and glass piece were damaged, but overall I would not hesitate to call Amazon Relocation on my next move.

A bit of advice: since packing materials are included in the flat rate be sure to get the packing material in advance so you can begin to pack fragile items before the move starts. Mark all boxes and have a plan for the movers to follow.

Leo.

Service cost: $845

First of all i'm happy that I chose that company.They gave me very reasonable price and move me the same day.
Morning 9 o'clock as I asked before, movers show up on time. These people must go through some kind of moving boot camp because there moving abilities are exquisite. they did everything so fast that I was forced them to take a brake! They are very polite and very communicate!
I highly recommend Amazon Relocation as a professional and experienced company ! ! !

Service cost: $800

In January, I moved from PA back home to Hudson, WI. Moving is such a pain, that this time I decided to use a moving company. (I wish I would have done this the first move). I found Amazon Relocation, and from our first contact with Dan it was a great experience. My wife and I were really nervous about the cost, and if all belongings would be destroyed, or even show up in WI. There was never a need to worry. Our stuff arrived on time, and undamaged. Daniel E. was very helpful, and very professional. I usually will not leave a review, but in this case I really felt it was necessary. Overall great experience, with no headache.

Service cost: $1597

I have moved dozens of times in my life. Amazon Relocation is by far the worst experience I have ever had. Their final charge was three times their "binding estimate", they were 2 1/2 weeks late in their delivery and repeatedly lied to me about the reasons behind their delay. They were often non-responsive to my calls and emails regarding the delay. Most importantly, they damaged numerous items including expensive musical instruments and household items, and "lost" a very valuable and rare guitar of mine. They had little interest in finding a solution to these issues. A large percentage of the boxes arrived crushed or damaged. After they agreed to give me a $400 reduction in the charge, they made me sign a complete release and waiver rights before they would unload the truck..I simply had no choice. I have filed a complaint with the Better Business Bureau. Bottom line..they are untrustworthy, dishonest and incompetent at best, and probably worse than that. Do not use!

Service cost: $4200

They are AWFUL!!
The cost has doubled. The pick up guys asked for 300 bucks tip for 30 boxes - it's 10 bucks a box. Those guys went on and on about how they deserved the tip. Literally, they spent at least 30 minutes asking for it.
They said it would take 10 days (they didn't say 10 business days), but it took 16 days. When I called them and asked where my stuff was, the guy was so rude and told me he didn't know, and just gave me the driver's number. We called the driver and he said he would call me back, and of course, he never did. When I called him again, he said he needed another 300 bucks because the street was too narrow to use the big truck. The binding contract should include this type of situation, or not? Otherwise, why do they call it "binding"? What kind of service is this? NEVER USE THEM!!

Service cost: $3000

My husband and I have been given a great opportunity. We have been struggling and barely making it, like most of America. My husband has been given a awesome job opportunity, however it requires us to relocate to another state. So with hardly any funds, we decided to put our trust into Amazon Relocators. We were given an estimate of 1100 for a one bedroom loft sized house. Appropriately 500 cu ft. That is a great price for that move so we jumped on it. Our representative made it sound as if every thing we wanted would be covered. However with closer examination, I found that wouldn't be the truth even closely. They were really charging us for 29 items. Our kitchen table and 4 chairs were 5 items alone, so we would reach 29 items in no time. So in reality the move would have ended up being around 4500. What a difference in the price, while in the mean time we are on a budget and didn't have the difference, so that would have put us in an awful situation. Thank God something told me to check everything out a little closer, so please check them out if you happen to come across them.

Service cost: $1100

A HORRIBLE EXPERIENCE WITH AMAZON RELOCATION Please listen and read what happened to me and DO NOT book with Amazon. I had a wonderful experience with Jake(salesman) and he explained everything thoroughly about the cost, the pick up and delivery and how smooth everything will go. I had a small shipment and needed to find a mover that would accommodate me. I estimated 30 large boxes and each piece of furniture. I knew I might go over the boxes and  anticipated to pay the difference in the cost. The moving crew came on Aug 3rd and told me the cost would be DOUBLE. I could'nt understand why with 20 extra boxes (not all large) but I had no choice but to pay. I needed to move out of my home that was sold. in the meantime, they packed up in 1  1/2 hours. Great, right? Well it came time to pay and the mover told me to "tip" the movers $100 EACH (3 men) to insure a good job and my belongings in good hands..I agreed. Jake had also promised me that my stuff would arrive in around 5 days..after phone calls and emails my belonging arrived 23 days later. all of my furniture was damaged and I am missing several very valuable items. I know that my boxes must have been opened. Each of the missing items were in different boxes. I have jewelry missing, my son's  limited addition MJ sneakers worth $250, a pro-bowl jersey and who knows what else at this point.  I feel violated and disgusted. Of course I did NOT take out any extra insurance, since I couldn't afford it and trusted that all of my boxes would arrive with nothing missing. Damages do happen but my furniture items were packed by the movers.  It goes to show you that "suckers" like me should have never gone with the honest salesman routine. And it is very hard to swallow that these items that my son and I worked so hard to buy and were special to us, could have been taken  by someone in the company. If anyone would ever have an explanation of how this can happen I would love to know. (since Jake INSISTED no0one took anything) PLEASE DO NOT USE THIS MOVING COMPANY!!  .

Service cost: $2200

The last two weeks of my life has been a complete nightmare due to my choice to utilize amazon relocation for my moving services. The estimate was great we were told the cost of shipping is $2.99 per cubic feet and that there will be additional fees for picture frames and televisions. We had 40 3 cubic feet boxes and estimate which was $879 somehow became $1800. Also, they failed to mention that they hire an outside company to actually deliver your belongings and they do not honor nor regard the date of delivery. We were scheduled to leave NYC on July 5th because our belongings were suppose to be here on the 6th however our belongings did not arrive until the 11th and every time we contacted the driver he had an issue with a customer in another state. We ended sleeping in a hotel and every time we contacted Jacob he would hang up and when we demanded to know the exact location of our belongings he used profanity and again hung up the phone. Do yourself a favor, hire professionals not thugs!

Service cost: $1800

Amazon is the worst moving company I have ever come across, at first the estimate they gave me was reasonable then to find out later the final cost was $1,000 more, when they got to my place and by that time it was too late for me to do anything. Their movers are cunning demanding for over price tips and have the nerves to tell you exactly how much they want as tip if you don't meet their standards. And then my things did not arrive when they told me it will and I keep calling Amazon no one will call me back and when the things finally arrived they want me to pay extra $300 for a shuttle to get my items to my apartment and to top it all the agent (Jacob) that I dealt with is very rude. Amazon I hope all your agents are not this rude if not you need to give them customer service training. I still have not got my things up till now that I am writing imagine relocating from New Jersey to Florida and not having your things for a week, my kids and I had been sleeping on the floor all these while we are all falling sick from the strain and not having anything to cook with and no clothes or toiletries. If you are thinking of relocating PLEASE DO NOT USE AMAZON MOVERS they are the worst they are cheats and very very very rude/ disrespectful their agents are the worst, their services stinks as well. Will keep you updated, pray for me and my family to get our things.

Service cost: $1794

Do not use this moving company.
They not only damaged some of my items, but they stole items at pick up (stole some items from my sis-in-law basement)but also stolen items upon delivery.
They were complete rude and irresponsible for their actions.
Lost boxes, parts of furniture (legs, etc), broke a few pieces of furniture. Dirty mattresses.
Upon delivery, they only sent two small guys, who were not able to carry heavy items, damaging walls and floor.

Again, do not use them.

Service cost: $3500

This moving company is absolutely horrific. I wish I could say that they did one thing right but then I would be considered a liar and would be no better than the Amazon Relocation moving company. The multitude of issues start with the delay in them getting to my new home (1 week), the broken items including some irreplaceable family items and the "lost" goods. I quote lost because I would say it was most likely stolen.

So if you value your items and want a reliable service you are definitely not looking at the right company.

Regards
John.

Service cost: $5000

Worst moving experience ever!!My mistake is I went to their website and read reviews instead of using yelp or a google search. No matter WHAT they tell you ( I spoke to Jacob) it will absolutely definately be 2-3 times more than what they quote you. They use third party movers to transport your stuff so as soon as they pick up your belongings its a gamble as to when you will get them. The movers that unloaded my items in Florida were from LA. I am on the third floor that technically is two flights of stairs but becasue the second flight is divided into two stairways they counted it as three floors. Same amount of stairs. Jacob guraenteed me 5-10 business days for delivery as soon as they picked up my stuff on monday.I contacted them to confirm my saturday delivery and sure enough.. there was delays. Jacob's relpy to my confirmation was as follow's :  "Unfortunately we have had an unexpected delay with all shipments going to Florida. Your delivery should be sometime next week. Although I cannot tell you which day but as soon as I know I will keep you informed. We apologize for the inconvenience although this can happen with long distance transportation due to delays, truck repairs, etc…I will let you know more information as soon as I know.   Thank you, Jacob" The movers showed up at 1030pm on a tuesday night when they told me they would be here between 4-7pm. I do not blame the third party movers as they are only doing their job and move several people at once. But Amazon relocating are shady, liars who take advantage of people. Due to trusting individuals as myself, they take advantage of any customer who comes their way regardless of your situation. Do NOT trust them. Do NOT trust Jacob. Do NOT use them. Go with somone else!!  They only except cash payment on delivery and will not move a thing off thier truck until you pay in full so there is no way to dispute their costs. Did I mention DO NOT use them?? Stay away! They could care less about you or your personal belongings. Through the reviews its looks as if the more you argue with them, the more trouble they will make for you. So just avoid that at all costs and go with another company. This has been the worst moving experience ever. If you fall for their scam like I did..they will continue to be in business. Don't use them.

Service cost: $2200

WORST EXPERIENCE EVER. I wanted my belongings delivered by a certain date and I could have had them picked up at any time, so I asked Jacob when would be best.  He guaranteed me on the phone that my belongings would be shipped within 5-7 days so I chose 7 days before my desired delivery date for them to pick up.  I called them a day before my desired delivery date to ensure my things have been shipped and they said they weren't.  When I told them I was guaranteed my things woud ship 5-7 days after pickup, the man on the phone said we can't make that type of guarantee.  When I asked when my things would be shipped, they said by that weekend.  I called again that Friday and they said my things were still not shipped and that my delivery has been delayed.  This happened several times and finally my things were delivered with damages.  I think they were waiting until they had another delivery near me, which is ridiculous.  The movers were extremely UNPROFESSIONAL as well.  The point guy asked for water for his guys (which is fine) and when I gave him a few water bottles, he said "I asked for cold water.  These aren't cold enough. Can you get some ice?" I found that to be very rude.   Also, DO NOT TRUST THEIR ESTIMATE. They charge for every little thing they use, including rolls of tape, even though the email with the estimate said all boxes and packing supplies would be provided.  .

Service cost: $1500

I just moved from San Diego to New York with Amazon Relocation. They consulted with me extensively prior to the move, answering all my questions and giving me packing tips and cost-saving ideas. They were super professional, and I felt really comfortable through the whole process. I needed short-term storage on the delivery end, and they were able to provide that to me. After not seeing my belongings for 14 days, I was a little worried about how everything would turn out. The day they came to deliver my stuff, they arrived in the morning as we had agreed and professionally got everything to the 6th floor without a complaint or problem. I opted to do my own packing and unpacking, even though they offer that service. (I did pack the way they had advised me though.) Now that everything is unpacked and set up, I see that nothing was broken - big plus - and everything is accounted for. I paid about $1800 for both the moving and storage. The movers were cool on both ends and the consultants were knowlegeable not only about how to make the move efficiently, but also about New York. That was a bonus, since I've never been here.

Service cost: $1800

I was quoted a binding estimate by Jacob.  I later called him back to ask for a quote as opposed to the estimate.  Jacob advised me via email that "binding estimate" was what my final cost was going to be-guaranteed.  No true it was double but once I belongings were put on the truck I was advised that it would be a fee to take them off of the truck, so I went with it.  I was told that it would be 3-5 days from pickup date but on the contract the time was anytime within a months span.  On the 5th day I called and was told there was a delay and that I would received my belongins Friday, the latest Saturday.  My things arrived on Sunday.  Boxes were damaged.  Furniture was damaged, nicked and scraps on all, floor lamp was not rapped and is completely broken and to top it all off..Somehow ROACHES CAME CRAWLING OUT OF SEVERAL BOXES.  I don't know if the truck had roaches or another persons boxes contained roaches.  I have to now have my new home exterminated.  I will never use AMAZON RELOCATION again!!

Service cost: $2975